Frequently Asked Questions
Where do you ship?
We currently ship to all U.S. states and territories through USPS. Our goal is to make Lavender Supply Co. available worldwide soon stay tuned for updates!
How long will my order take to arrive?
All orders are processed within 1–2 business days.
Standard USPS delivery takes approximately 3–7 business days depending on your location.
You’ll receive a tracking email as soon as your order ships.
How can I track my order?
Once your package is shipped, you’ll receive a tracking number via email.
You can follow your order’s journey directly through our Track My Order page or the USPS tracking portal.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Shopify Payments for secure checkout.
Your information is always protected through encrypted payment gateways.
.Can I change or cancel my order?
Yes as long as your order hasn’t shipped yet!
Please contact us within 2 hours of placing your order at support@lavendersupplyco.com
, and we’ll do our best to assist you.
What is your return policy?
We offer 30-day returns for unused items in their original packaging.
Simply contact us at support@lavendersupplyco.com
to start the process.
(Please note that beauty and personal care items are non-returnable for hygiene reasons.)
My item arrived damaged or incorrect — what should I do?
Oh no! We’re so sorry that happened. Please send us photos and your order number within 48 hours of delivery, and our team will send a replacement or full refund right away.
. Are your products genuine and tested?
Absolutely. We only work with trusted, verified suppliers and test every item for quality, safety, and durability before adding it to our store. You can shop confidently knowing each piece is chosen with care.
Why Lavender Supply Co.?
Because we believe in beautiful simplicity.
We blend quality, functionality, and calm aesthetics so every product adds comfort, confidence, and a touch of lavender-inspired elegance to your day.